Nutshell incident

False positives from Google phishing detection

Nutshell experienced a notice incident on August 29, 2023 affecting Nutshell application, lasting 44d 1h. The incident has been resolved; the full update timeline is below.

Started: Aug 29, 2023, 02:35 PM UTC
Resolved: Oct 12, 2023, 04:16 PM UTC
Duration: 44d 1h
Detected by Pingoru: Aug 29, 2023, 02:35 PM UTC

Affected components

Nutshell application

Update timeline

investigating Aug 29, 2023, 02:35 PM UTC

We are investigating an issue where some customers using Google Workspace had emails sent from Nutshell falsely detected as phishing. We believe that it has been resolved for new outbound messages, and we are investigating potential side effects, including messages regarding rate limiting.
monitoring Aug 30, 2023, 03:06 PM UTC

We have implemented a change to our email click system, and are monitoring it to ensure reliable delivery.
resolved Oct 12, 2023, 04:16 PM UTC

This incident has been resolved.