Nutshell incident

Nutshell Campaigns UI Outage

Notice Resolved View vendor source →

Nutshell experienced a notice incident on December 7, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2023, 06:36 PM UTC
Resolved
Dec 05, 2023, 11:00 PM UTC
Duration
—
Detected by Pingoru
Dec 07, 2023, 06:36 PM UTC

Update timeline

  1. resolved Dec 07, 2023, 06:36 PM UTC

    For approximately 12 hours, customers were unable to view their drafted and sent Broadcasts, Newsletters, and Drip Sequences due to an out of sequence database migration. During this time, scheduled messages sent as normal and no customer data was impacted. The migration has since been fixed and this issue is resolved, and we've taken steps to prevent this type of issue going forward.