Nutshell incident

Problems loading Nutshell pages

Major Resolved View vendor source →

Nutshell experienced a major incident on August 26, 2019 affecting Nutshell application and Inbound email, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2019, 09:06 PM UTC
Resolved
Aug 26, 2019, 10:24 PM UTC
Duration
1h 18m
Detected by Pingoru
Aug 26, 2019, 09:06 PM UTC

Affected components

Nutshell applicationInbound email

Update timeline

  1. investigating Aug 26, 2019, 09:06 PM UTC

    We are investigating slow and/or unresponsive pages.

  2. investigating Aug 26, 2019, 09:23 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 26, 2019, 09:26 PM UTC

    We have temporarily disabled mail sync to alleviate load on the servers. We expect all services to be restored by 5:45pm Eastern time.

  4. identified Aug 26, 2019, 09:54 PM UTC

    Restoration of services is progressing. We expect a fix to be in place shortly.

  5. identified Aug 26, 2019, 10:07 PM UTC

    All pages should now be accessible, but bulk edits, imports, and mail sync are still paused.

  6. identified Aug 26, 2019, 10:23 PM UTC

    The issue has been resolved, and normal Nutshell operation has been restored to all customers.

  7. resolved Aug 26, 2019, 10:24 PM UTC

    This incident has been resolved.