Nuix incident

CLS Licencing Portal System System Down

Major Resolved View vendor source →

Nuix experienced a major incident on April 16, 2023 affecting Licencing Portal (NLS), lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2023, 07:51 AM UTC
Resolved
Apr 16, 2023, 09:27 AM UTC
Duration
1h 36m
Detected by Pingoru
Apr 16, 2023, 07:51 AM UTC

Affected components

Licencing Portal (NLS)

Update timeline

  1. investigating Apr 16, 2023, 07:51 AM UTC

    We are currently investigating this issue.

  2. identified Apr 16, 2023, 08:11 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 16, 2023, 08:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 16, 2023, 08:48 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 16, 2023, 09:27 AM UTC

    This incident has been resolved.