Nuix experienced a notice incident on September 19, 2023 affecting Discover Portal - US, lasting 5d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2023, 08:41 PM UTC
We are experiencing issue with our user audit service in our US SaaS environment. Engineers are working on the issue and will provide updates asap. We apologise for any impact this may have.
- investigating Sep 20, 2023, 08:12 AM UTC
At this time, engineers have been actively working on resolving the outage and have made significant progress. We apologise for the inconvenience caused.
- investigating Sep 20, 2023, 03:17 PM UTC
Engineers are restoring our audit services, we will keep you updated as to when this will be available.
- monitoring Sep 20, 2023, 05:10 PM UTC
Engineers have restored audit services and the service is operational. During the outage, audit data has been spooled and will take a short while to sync with backend services, we appreciate your patience whilst this happens
- resolved Sep 25, 2023, 03:42 AM UTC
This incident has been resolved.