Nuix experienced a minor incident on February 19, 2024 affecting Discover Portal - US, lasting 5h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 19, 2024, 08:53 AM UTC
We are presently looking into an issue with jobs queueing on our US SaaS portal. Our engineering team is actively seeking a resolution as quickly as possible.
- investigating Feb 19, 2024, 01:46 PM UTC
We are continuing to investigate the issue.
- identified Feb 19, 2024, 02:33 PM UTC
Our engineers have identified the issue and we continue to monitor the issue. All other processing is working as normal.
- identified Feb 19, 2024, 02:49 PM UTC
We are implementing a solution for the discovered indexing problem. Since the issue is intermittent, we will apply the fix and continue to monitor the situation. Additionally, we are updating the status of this incident to closed
- resolved Feb 19, 2024, 02:49 PM UTC
This incident has been resolved.