Nuix incident

DFS issues on UK SaaS impacting file repostitories

Critical Resolved View vendor source →

Nuix experienced a critical incident on September 23, 2024 affecting Discover Portal - UK, lasting 7h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2024, 08:08 AM UTC
Resolved
Sep 23, 2024, 03:29 PM UTC
Duration
7h 20m
Detected by Pingoru
Sep 23, 2024, 08:08 AM UTC

Affected components

Discover Portal - UK

Update timeline

  1. investigating Sep 23, 2024, 08:08 AM UTC

    We are currently looking into an issue with our distributed file storage system, and file repositories are temporarily unavailable at this moment.

  2. investigating Sep 23, 2024, 11:24 AM UTC

    Our engineers are continuing to investigate the issue

  3. monitoring Sep 23, 2024, 03:25 PM UTC

    Our engineers have fixed the issue and we are monitoring the fix

  4. resolved Sep 23, 2024, 03:29 PM UTC

    This incident has been resolved.