nShift incident

nShift Delivery - Postnord Sweden - Customs value issue

Major Resolved View vendor source →

nShift experienced a major incident on June 17, 2026 affecting PostNord Sweden AB, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2026, 07:50 AM UTC
Resolved
Jun 17, 2026, 09:45 AM UTC
Duration
1h 55m
Detected by Pingoru
Jun 17, 2026, 07:50 AM UTC

Affected components

PostNord Sweden AB

Update timeline

  1. identified Jun 17, 2026, 07:50 AM UTC

    We are experiencing issues with Postnord Sweden services failing with the error "Customs value need to be more than 0.0 ". We are working on reverting the change that has caused this as soon as possible. We are sorry for any inconvenience this may have caused. In the meantime, there are two quick workarounds available if you need to make adjustments on your side: 1. Do not send a customs declaration when no customs declaration data needed (within EU) In practice, this means omitting the "customsDeclaration":{}, element entirely. If the field is omitted, the shipment will be processed successfully. 2. Send the customs declaration field with a null value instead. For example: "customsDeclaration":null, This will also allow the shipment to be processed successfully.

  2. monitoring Jun 17, 2026, 08:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2026, 09:45 AM UTC

    This incident has been resolved.