nShift incident

FedEx (INT - 977) - Customs Value has become a required field

Major Resolved View vendor source →

nShift experienced a major incident on September 4, 2026 affecting FedEx, lasting 3h 54m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 11:26 AM UTC
Resolved
Sep 04, 2026, 03:20 PM UTC
Duration
3h 54m
Detected by Pingoru
Sep 04, 2026, 11:26 AM UTC

Affected components

FedEx

Update timeline

  1. identified Sep 04, 2026, 11:26 AM UTC

    At the moment we are seeing an increase in errors towards FedEx 977 integration. These now error with TOTALCUSTOMSVALUE.REQUIRED - Customs Value is required field. We have contacted the carrier and are working on a solution with them currently.

  2. monitoring Sep 04, 2026, 01:36 PM UTC

    We have deployed a fix and are seeing successful requests across the board. Will continue to monitor.

  3. resolved Sep 04, 2026, 03:20 PM UTC

    We have not seen any more error since the fix. The service is now working properly.