Noteable Outage History

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Noteable had 10 outages in the last 2 years totaling 94h 14m of downtime — averaging 0.4 incidents per month.

There were 10 Noteable outages since August 28, 2024 totaling 94h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://noteable.statuspage.io

Minor April 23, 2026

Noteable access issues due to wider University network incident

Detected by Pingoru
Apr 23, 2026, 12:04 PM UTC
Resolved
Apr 23, 2026, 03:20 PM UTC
Duration
3h 16m
Affected: Website AccessNotebook Launch PageNotebook Cluster
Timeline · 2 updates
  1. monitoring Apr 23, 2026, 12:04 PM UTC

    We are aware of an issue affecting access to Noteable for some users. This is related to a wider University of Edinburgh network routing incident impacting multiple central services. The incident began at approximately 11:15 BST on Thursday 23 April. Access may be intermittent while this incident is ongoing. University IT is currently investigating this as a Major Incident and working with external partners to restore services fully. The Major Incident team have seen some services restore as of 12:07. We will provide further updates on Statuspage as soon as more information is available.

  2. resolved Apr 23, 2026, 03:20 PM UTC

    Update: Access was restored at 12:07 BST and the wider University major incident was closed at 16:00; Noteable is operating normally again, though the underlying University alert remains open overnight pending root cause confirmation from Jisc.

Read the full incident report →

Minor February 21, 2026

Intermittent access issues 21/02 - 22/02

Detected by Pingoru
Feb 21, 2026, 07:00 PM UTC
Resolved
Feb 21, 2026, 07:00 PM UTC
Duration
—
Timeline · 2 updates
  1. resolved Feb 26, 2026, 06:09 PM UTC

    During the evening 21/02, a backend process stopped after running out of memory. The process was restarted on Sunday 22 February at approximately 19:00, and service access returned to normal. Some users may have experienced timeouts or difficulty accessing the service during this window. We apologise for any inconvenience. To prevent future incidence, University IT infrastructure have increased memory for the appropriate server.

  2. postmortem Feb 26, 2026, 06:11 PM UTC

    ITI confirmed increased memory allocation to impacted server. This should prevent any future incidence.

Read the full incident report →

Notice November 26, 2025

Noteable capacity low

Detected by Pingoru
Nov 26, 2025, 02:41 PM UTC
Resolved
Nov 26, 2025, 04:44 PM UTC
Duration
2h 3m
Affected: Notebook Cluster
Timeline · 5 updates
  1. investigating Nov 26, 2025, 02:41 PM UTC

    The resolution of the previous incident has left Noteable running on a much smaller cluster while updates take place. Memory is currently very limited and users may see degraded performance.

  2. investigating Nov 26, 2025, 03:08 PM UTC

    Noteable has been disabled temporarily to allow service to be restored.

  3. investigating Nov 26, 2025, 03:08 PM UTC

    Noteable has been disabled temporarily to allow service to be restored.

  4. monitoring Nov 26, 2025, 03:25 PM UTC

    Noteable has been re-activated, though the service should still be considered at risk.

  5. resolved Nov 26, 2025, 04:44 PM UTC

    Noteable is now fully restored

Read the full incident report →

Notice November 26, 2025

Notable failing to create new notebooks

Detected by Pingoru
Nov 26, 2025, 12:03 PM UTC
Resolved
Nov 26, 2025, 02:37 PM UTC
Duration
2h 33m
Affected: Notebook Launch PageNotebook Cluster
Timeline · 2 updates
  1. investigating Nov 26, 2025, 12:03 PM UTC

    Noteable users are currently unable to start new notebooks. This appears to be due to an issue in the underlying cluster. University IT are investigating.

  2. resolved Nov 26, 2025, 02:37 PM UTC

    This issue was caused by a certificate update in the cluster. It has now been resolved by university IT and normal service is resumed.

Read the full incident report →

Major March 28, 2025

Service incident - 29th March

Detected by Pingoru
Mar 28, 2025, 08:00 AM UTC
Resolved
Mar 28, 2025, 08:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 31, 2025, 09:42 AM UTC

    Noteable was unavailable between 0800 to 1100 on 29/03/2025 due to a wider network incident. Apologies for any inconvenience.

Read the full incident report →

Critical January 30, 2025

Notebook Startup Failing due to Network incident

Detected by Pingoru
Jan 30, 2025, 03:46 PM UTC
Resolved
Jan 30, 2025, 04:47 PM UTC
Duration
1h 1m
Affected: Notebook Cluster
Timeline · 2 updates
  1. investigating Jan 30, 2025, 03:46 PM UTC

    Due to a network error, new notebooks are currently unable to start. The relevant teams are investigating and hope to resolve this as soon as possible. Apologies for the inconvenience.

  2. resolved Jan 30, 2025, 04:47 PM UTC

    The Network team have resolved the issue and notebooks are available as usual.

Read the full incident report →

Critical October 2, 2024

Incident - access to service interrupted

Detected by Pingoru
Oct 02, 2024, 10:31 AM UTC
Resolved
Oct 02, 2024, 04:35 PM UTC
Duration
6h 3m
Affected: Notebook Launch Page
Timeline · 3 updates
  1. investigating Oct 02, 2024, 10:31 AM UTC

    We are urgently investigating an issue impacting access to Noteable. Apologies for any inconvenience.

  2. monitoring Oct 02, 2024, 12:01 PM UTC

    We have resolved this issue but will continue to monitor performance.

  3. resolved Oct 02, 2024, 04:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 27, 2024

Noteable service ongoing access issue incident - 30/09

Detected by Pingoru
Sep 27, 2024, 10:41 AM UTC
Resolved
Sep 30, 2024, 03:20 PM UTC
Duration
3d 4h
Affected: Website AccessNotebook Launch PageNotebook Cluster
Timeline · 7 updates
  1. investigating Sep 27, 2024, 10:41 AM UTC

    There is a network incident that may impact access to Noteable for users. We are currently investigating this issue. Apologies for any inconvenience.

  2. investigating Sep 27, 2024, 01:26 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 27, 2024, 01:45 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 27, 2024, 04:50 PM UTC

    The service is being monitored and considered at risk.

  5. monitoring Sep 30, 2024, 07:38 AM UTC

    We have identified an ongoing issue impacting access to the service, causing notebook server shutdowns. This is being urgently investigated.

  6. monitoring Sep 30, 2024, 08:59 AM UTC

    We believe that Noteable is fully restored. We are continuing to monitor performance.

  7. resolved Sep 30, 2024, 03:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2024

Very high traffic

Detected by Pingoru
Sep 23, 2024, 03:16 PM UTC
Resolved
Sep 23, 2024, 05:18 PM UTC
Duration
2h 2m
Affected: Notebook Cluster
Timeline · 2 updates
  1. identified Sep 23, 2024, 03:16 PM UTC

    We are experienceing extremely high traffic which is causing performance issues. We are in the process of expanding the system resources to accomodate this.

  2. resolved Sep 23, 2024, 05:18 PM UTC

    We have significantly expanded the resources available to this service and the problems caused by unprecedentedly high load have been resolved. Apologies for the inconvinience.

Read the full incident report →

Critical August 28, 2024

Login Failing

Detected by Pingoru
Aug 28, 2024, 02:18 PM UTC
Resolved
Aug 28, 2024, 02:53 PM UTC
Duration
35m
Affected: Website AccessNotebook Launch PageAPIDatabase
Timeline · 2 updates
  1. investigating Aug 28, 2024, 02:18 PM UTC

    A database error is causing our login system to fail. We are investigating the issue and will restore service as soon as possible.

  2. resolved Aug 28, 2024, 02:53 PM UTC

    We have fixed the data issue that broke our logins. Service is fully available.

Read the full incident report →