Noteable Outage History

Noteable had 4 outages in the last 2 years totaling 7h 52m of downtime — averaging 0.2 incidents per month.

There were 4 Noteable outages since November 26, 2025 totaling 7h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://noteable.statuspage.io

Minor April 23, 2026

Noteable access issues due to wider University network incident

Detected by Pingoru: Apr 23, 2026, 12:04 PM UTC
Resolved: Apr 23, 2026, 03:20 PM UTC
Duration: 3h 16m

Affected: Website AccessNotebook Launch PageNotebook Cluster

Timeline · 2 updates

monitoring Apr 23, 2026, 12:04 PM UTC

We are aware of an issue affecting access to Noteable for some users. This is related to a wider University of Edinburgh network routing incident impacting multiple central services. The incident began at approximately 11:15 BST on Thursday 23 April. Access may be intermittent while this incident is ongoing. University IT is currently investigating this as a Major Incident and working with external partners to restore services fully. The Major Incident team have seen some services restore as of 12:07. We will provide further updates on Statuspage as soon as more information is available.
resolved Apr 23, 2026, 03:20 PM UTC

Update: Access was restored at 12:07 BST and the wider University major incident was closed at 16:00; Noteable is operating normally again, though the underlying University alert remains open overnight pending root cause confirmation from Jisc.

Read the full incident report →

Minor February 21, 2026

Intermittent access issues 21/02 - 22/02

Detected by Pingoru: Feb 21, 2026, 07:00 PM UTC
Resolved: Feb 21, 2026, 07:00 PM UTC
Duration: —

Timeline · 2 updates

resolved Feb 26, 2026, 06:09 PM UTC

During the evening 21/02, a backend process stopped after running out of memory. The process was restarted on Sunday 22 February at approximately 19:00, and service access returned to normal. Some users may have experienced timeouts or difficulty accessing the service during this window. We apologise for any inconvenience. To prevent future incidence, University IT infrastructure have increased memory for the appropriate server.
postmortem Feb 26, 2026, 06:11 PM UTC

ITI confirmed increased memory allocation to impacted server. This should prevent any future incidence.

Read the full incident report →

Notice November 26, 2025

Noteable capacity low

Detected by Pingoru: Nov 26, 2025, 02:41 PM UTC
Resolved: Nov 26, 2025, 04:44 PM UTC
Duration: 2h 3m

Affected: Notebook Cluster

Timeline · 5 updates

investigating Nov 26, 2025, 02:41 PM UTC

The resolution of the previous incident has left Noteable running on a much smaller cluster while updates take place. Memory is currently very limited and users may see degraded performance.
investigating Nov 26, 2025, 03:08 PM UTC

Noteable has been disabled temporarily to allow service to be restored.
investigating Nov 26, 2025, 03:08 PM UTC

Noteable has been disabled temporarily to allow service to be restored.
monitoring Nov 26, 2025, 03:25 PM UTC

Noteable has been re-activated, though the service should still be considered at risk.
resolved Nov 26, 2025, 04:44 PM UTC

Noteable is now fully restored

Read the full incident report →

Notice November 26, 2025

Notable failing to create new notebooks

Detected by Pingoru: Nov 26, 2025, 12:03 PM UTC
Resolved: Nov 26, 2025, 02:37 PM UTC
Duration: 2h 33m

Affected: Notebook Launch PageNotebook Cluster

Timeline · 2 updates

investigating Nov 26, 2025, 12:03 PM UTC

Noteable users are currently unable to start new notebooks. This appears to be due to an issue in the underlying cluster. University IT are investigating.
resolved Nov 26, 2025, 02:37 PM UTC

This issue was caused by a certificate update in the cluster. It has now been resolved by university IT and normal service is resumed.

Read the full incident report →