Nosto incident

We have identified issue causing degraded functionality in the Nosto Commerce Experience Platform

Major Resolved View vendor source →

Nosto experienced a major incident on July 30, 2025 affecting Onsite products, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2025, 08:36 AM UTC
Resolved
Jul 30, 2025, 09:03 AM UTC
Duration
26m
Detected by Pingoru
Jul 30, 2025, 08:36 AM UTC

Affected components

Onsite products

Update timeline

  1. identified Jul 30, 2025, 08:36 AM UTC

    We’ve identified what is causing the issue and are working on a to resolve the issue. An update will be provided once the issue has been resolved. Your patience is appreciated.

  2. identified Jul 30, 2025, 08:42 AM UTC

    We have identified an issue that is affecting some customers using parameterless attribution

  3. monitoring Jul 30, 2025, 08:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 30, 2025, 09:03 AM UTC

    This incident has been resolved.