Nosto incident

Missing product updates in Search & Category Merchandising

Minor Resolved View vendor source →

Nosto experienced a minor incident on October 20, 2025 affecting Search & Categories, lasting 17h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 12:22 PM UTC
Resolved
Oct 21, 2025, 06:18 AM UTC
Duration
17h 55m
Detected by Pingoru
Oct 20, 2025, 12:22 PM UTC

Affected components

Search & Categories

Update timeline

  1. identified Oct 20, 2025, 12:22 PM UTC

    Problems with our upstream partner service are affecting Search product updates. Updates to products in Search and Category Merchandising have not been processed since 07:18 UTC. We are working on getting the missing updates processed.

  2. resolved Oct 21, 2025, 06:18 AM UTC

    Resolved — We have fully recovered from the issues caused by earlier operational problems with Amazon Web Services (AWS). End-customer–facing services remained unaffected throughout the incident. However, product updates that relied on our automated provisioning systems were temporarily impacted due to our inability to create new resources via AWS. Normal operation has now been restored.