We are investigating issues causing degraded functionality
Affected: APISearch & Categories
Nosto Outage History
Nosto is up right nowNosto had 4 outages in the last 2 years totaling 39h 10m of downtime — averaging 0.2 incidents per month.
There were 4 Nosto outages since July 30, 2025 totaling 39h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.
Missing product updates in Search & Category Merchandising
Affected: Search & Categories
Timeline · 2 updates
- identified Oct 20, 2025, 12:22 PM UTC
Problems with our upstream partner service are affecting Search product updates. Updates to products in Search and Category Merchandising have not been processed since 07:18 UTC. We are working on getting the missing updates processed.
- resolved Oct 21, 2025, 06:18 AM UTC
Resolved — We have fully recovered from the issues caused by earlier operational problems with Amazon Web Services (AWS). End-customer–facing services remained unaffected throughout the incident. However, product updates that relied on our automated provisioning systems were temporarily impacted due to our inability to create new resources via AWS. Normal operation has now been restored.
CustomFields in Search and CM temporarily unavailable
Affected: Search & Categories
Timeline · 4 updates
- monitoring Sep 22, 2025, 07:05 PM UTC
We are currently experiencing an issue where some products in API responses are missing custom fields (returned as null). The source of the issue has been identified, and our team is actively working on restoring the service to ensure all product data is returned as expected. Further updates will be provided as we make progress.
- monitoring Sep 22, 2025, 10:17 PM UTC
We have identified that SKU-level custom fields are impacted when products are updated. Our team is applying temporary fixes to address parts of the issue in the short term. In parallel, we are preparing longer-term solutions that will fully clean and restore the affected data. We will continue to work on these fixes and keep this incident updated as progress is made.
- monitoring Sep 23, 2025, 08:25 AM UTC
We have identified the root cause of the issue affecting SKU-level custom fields in our Search product and have implemented a fix. Our team is now addressing any product data for all merchants using Search to ensure consistency across datasets. This process will be completed within the next few hours. Impact: * Only updated products were affected. * Missing data was limited primarily to SKU-level custom fields. * The total number of impacted products is relatively small, but we recognize that this may have caused undesired side effects in some cases. We appreciate your patience and understanding as we work to finalize data consistency across all merchants.
- resolved Sep 23, 2025, 02:26 PM UTC
The product data has been restored to current up-to-date state
We have identified issue causing degraded functionality in the Nosto Commerce Experience Platform
Affected: Onsite products
Timeline · 4 updates
- identified Jul 30, 2025, 08:36 AM UTC
We’ve identified what is causing the issue and are working on a to resolve the issue. An update will be provided once the issue has been resolved. Your patience is appreciated.
- identified Jul 30, 2025, 08:42 AM UTC
We have identified an issue that is affecting some customers using parameterless attribution
- monitoring Jul 30, 2025, 08:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 30, 2025, 09:03 AM UTC
This incident has been resolved.