NordPass incident

Vault access issues

Minor Resolved View vendor source →

NordPass experienced a minor incident on January 22, 2026 affecting NordPass Vault Services (US) and NordPass Vault Services (EU), lasting 3d 17h. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 06:57 PM UTC
Resolved
Jan 26, 2026, 11:59 AM UTC
Duration
3d 17h
Detected by Pingoru
Jan 22, 2026, 06:57 PM UTC

Affected components

NordPass Vault Services (US)NordPass Vault Services (EU)

Update timeline

  1. investigating Jan 22, 2026, 06:57 PM UTC

    Temporary service disruptions and slow access to vault.

  2. identified Jan 22, 2026, 07:06 PM UTC

    We've identified the issue and working on the fix.

  3. monitoring Jan 22, 2026, 08:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Jan 23, 2026, 08:25 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jan 23, 2026, 04:09 PM UTC

    A hotfix has been implemented and is pending approval before deployment to users.

  6. resolved Jan 26, 2026, 11:59 AM UTC

    The incident has been resolved.