Vantiv incident

Incident impacting settlement on the FiServ/FirstData RapidConnect platform

Minor Resolved View vendor source →

Vantiv experienced a minor incident on May 23, 2025 affecting First Data Omaha and First Data Nashville North, lasting 5h 7m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2025, 10:05 AM UTC
Resolved
May 23, 2025, 03:13 PM UTC
Duration
5h 7m
Detected by Pingoru
May 23, 2025, 10:05 AM UTC

Affected components

First Data OmahaFirst Data Nashville North

Update timeline

  1. identified May 23, 2025, 10:05 AM UTC

    We are currently investigating a service incident impacting settlement on the FiServ/FirstData RapidConnect platform. It is expected funding may be delayed for a subset of merchants. We are investigating and will provide an update shortly.

  2. monitoring May 23, 2025, 10:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 23, 2025, 03:13 PM UTC

    This incident has been resolved.