Vantiv incident
Collect Checkout - Increased Error Rates and Latency
Vantiv experienced a minor incident on June 19, 2025 affecting Control Panel, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Control Panel
Update timeline
- identified Jun 19, 2025, 05:58 PM UTC
Engineering is reviewing issues resulting increased error rates and load times with Collect Checkout
- identified Jun 19, 2025, 07:30 PM UTC
Engineering continues to work with upstream providers to mitigate the issue. Error rates have significantly improved, but high latency for Collect Checkout calls is still being observed.
- monitoring Jun 20, 2025, 03:20 AM UTC
Mitigations deployed have alleviated the elevated latency. The team continues to monitor for any return of slowness
- resolved Jun 20, 2025, 06:22 PM UTC
Engineers are no longer observing elevated error rates or load times on Collect Checkout. This incident is now resolved.