Vantiv experienced a minor incident on August 21, 2025 affecting TSYS, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
TSYS
Update timeline
- investigating Aug 21, 2025, 07:27 PM UTC
We are currently investigating an issue on the TSYS platform where a small number of transactions have been experiencing timeouts since 1:44 PM CDT.
- monitoring Aug 21, 2025, 08:16 PM UTC
We are no longer observing timeouts to the TSYS platform and will continue to monitor for any further issues.
- resolved Aug 21, 2025, 08:35 PM UTC
There have been no further timeouts to the TSYS platform. We observed sporadic connection timeouts between 1:44 PM - 3:07 PM CDT.