Vantiv experienced a minor incident on October 20, 2026 affecting Credit Card Processing, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 12:09 AM UTC
Some 3D Secure (3DS) transactions are processing slowly and may be delayed or fail. We are investigating and will post an update when we have more information.
- identified Oct 20, 2026, 12:57 AM UTC
We have identified the source of the delays affecting 3D Secure transactions. The slowness is occurring with an external service used during 3D Secure authentication. We have escalated the issue to that partner. While this continues, some 3D Secure transactions may take longer than usual to complete, and a small number may time out or fail. We are monitoring closely and will post another update as soon as we have more information.
- identified Oct 20, 2026, 01:59 AM UTC
The teams are actively in talks and we will provide an update as soon as possible.
- monitoring Oct 20, 2026, 02:20 AM UTC
3D Secure response times returned to normal at 01:54 UTC. We're monitoring to confirm
- resolved Oct 20, 2026, 02:55 AM UTC
3D Secure response times have been normal since 01:54 UTC. This incident is resolved