NinjaOne experienced a major incident on August 12, 2025 affecting Canada (CA), lasting 9h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2025, 10:03 AM UTC
Some customers are experiencing issues accessing Remote Tools. We are actively working on resolving the issue for the affected customers.
- identified Aug 12, 2025, 10:51 AM UTC
An ongoing AWS infrastructure issue is impacting multiple services. We are working closely with AWS to restore functionality as quickly as possible.
- monitoring Aug 12, 2025, 11:23 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 12, 2025, 12:13 PM UTC
We are continuing to monitor for any further issues.
- identified Aug 12, 2025, 01:20 PM UTC
An ongoing AWS infrastructure issue is impacting multiple services. We are working closely with AWS to restore functionality as quickly as possible.
- identified Aug 12, 2025, 02:08 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 12, 2025, 03:19 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 12, 2025, 03:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 12, 2025, 07:21 PM UTC
This incident has been resolved.