Ninety had 26 outages in the last 2 years totaling 548h 30m of downtime — averaging 1.1 incidents per month.
There were 26 Ninety outages since September 10, 2024 totaling 548h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We're aware of an issue preventing new users from signing up for Ninety. Users attempting to create a new account may see an error or be unable to complete registration. Existing users are not affected and can continue to log in and use the platform normally.
This incident has been resolved. Users are able to sign up for trial accounts.
We are aware of an issue affecting the Microsoft To-Do integration. All sync operations from Microsoft To-Dos into Ninety are currently failing (Ninety to Microsoft remains operational), the integration will not regain full functionality until Microsoft resolves an issue on their service (Microsoft issue ID: MO1331639). This issue originates within Microsoft’s platform and is outside of Ninety’s control. No action is required on your part; sync will resume automatically once Microsoft deploys a fix. We are monitoring Microsoft’s progress and will update this page as new information becomes available.
This incident has been resolved. Microsoft has deployed a fix for the underlying issue (Microsoft issue ID: MO1331639), and sync operations from Microsoft To-Dos into Ninety are now functioning normally. Two-way sync has been fully restored. Thank you for your patience while Microsoft worked through the issue on their end.
The service is not functioning as expected, we have begun our investigation into the issue.
The issue with service is now fully functional. Thank you for your patience.
We have identified the issue with Zapier and are working on a fix.
We have resolved the issue with Zapier, if you have errored runs in your Zap history attempt to replay those Zaps.
Investigating: We’re aware of an issue preventing some users from creating a Rock. Our engineering team is actively investigating and working toward a resolution. Thank you for your patience - updates will be posted here.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue with inviting users to ninety
The issue has been identified and a fix is being implemented
A fix has been implemented we are validating and monitoring
This incident has been resolved.
Emails are currently not being sent for new sign ups, invitations, or password resets we are actively investigating this issue and appreciate your patience.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Live Chat & Messenger Impacted: We are continuing to experience degradation from the continued major outage affecting Amazon Web Services (AWS) in the US-East-1 region. Our teams are working closely with AWS and continuing efforts to stabilize the platform and reduce latency, but we expect customers to continue to see periods of elevated latency and increased error rates until services are fully restored.
This incident has been resolved.
We are currently investigating the issue and thank you for your patience.
This incident has been resolved.
We are aware of an issue where some users logging into app.ninety.io using username/password are failing. Our team is actively investigating the cause. The current workaround is to login using Google or Microsoft SSO. We will provide updates here as we learn more.
The issue has been identified and a fix is being implemented. Users should be able to login to app.ninety.io using username/password again. Users signing up may still be experiencing issues. We will provide updates here as we learn more.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue where some users on eos.ninety.io are being logged out unexpectedly. Our team is actively investigating the cause. The current workaround is to login using app.ninety.io. We will provide updates here as we learn more.
The issue has been identified and a fix is being implemented.
A fix has been implemented we are monitoring the results.
This incident has been resolved.
We are currently investigating reports of Microsoft Single Sign-On errors not allowing users to login. If you have an email and password with Ninety.io you can continue to use that method of login while we remedy our Microsoft option.
This incident has been resolved, Microsoft Single Sign-On is now functioning as expected.
We’re currently experiencing login issues on eos.ninety.io. In the meantime, clearing cookies or accessing app.ninety.io can serve as a workaround.
This incident has been resolved.
The Ninety Getting Started Guide (GSG) is not functioning as expected; progress bar will remain at 0% and not direct users on where to advance their use of Ninety. We have identified this issue and implementing a fix.
This incident has been resolved.
We are investigating an issue with login functionality
We have identified this issue and preparing a fix. If you are experiencing login issues on one of our partner domains please try to login using app.ninety.io before contacting our client support.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified.
This incident has been resolved.
We are currently investigating this issue.
We’ve identified inefficiencies in the users select caused by previous changes. Fix to be deployed shortly.
We have pushed a fix which has improved performance, we are monitoring for measured improvements.
We have pushed a fix which has improved performance, we are monitoring for measured improvements.
This incident has been resolved.
We are currently investigating this issue, we currently suspect this is only impacting companies with large charts.
We've pushed a fix to reduce some of the animations causing issues, we are working to further improve other performance impacts to companies with a large amount of users soon.
We are currently investigating this issue.
A fix has been identified and is propagating.
Service is being restored, intermittent issues should be expected.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are aware Switch Company is broken for some users. To workaround please perform a one time log-out and log-in again, this will resolve the issue. There is an additional reproducible issue in company-create via PartnerHub. We are working to resolve this, again log-out/log-in will temporarily resolve the problem and allow company switching in the meantime.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Emails are getting sent out now. Continuing our investigation into user invites
This incident has been resolved.
We have identified an issue where some customers are unable to complete the signup process. We are investigating the issue now and will provide regular updates with new information.
We've identified the cause of signup failures and are developing a solution now.
This incident has been resolved.
We are aware of an issue where customers cannot create companies or interact with their billing features. We have identified the problem and will publish updates once this outage has been resolved.
This outage has been resolved. Customers can now create companies and interact with billing features as usual.