Ninety incident

Signing up and inviting new customers failing

Major Resolved View vendor source →

Ninety experienced a major incident on December 2, 2025 affecting app.ninety.io, lasting 5h 50m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 08:19 PM UTC
Resolved
Dec 03, 2025, 02:09 AM UTC
Duration
5h 50m
Detected by Pingoru
Dec 02, 2025, 08:19 PM UTC

Affected components

app.ninety.io

Update timeline

  1. investigating Dec 02, 2025, 08:19 PM UTC

    Emails are currently not being sent for new sign ups, invitations, or password resets we are actively investigating this issue and appreciate your patience.

  2. identified Dec 02, 2025, 10:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 03, 2025, 02:09 AM UTC

    This incident has been resolved.