Nextiva experienced a minor incident on April 4, 2023 affecting Nextiva vFAX, lasting 5h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Nextiva vFAX
Update timeline
- investigating Apr 04, 2023, 03:51 PM UTC
A subset of Nextiva vFAX customers are experiencing delays in receiving fax notifications. Outbound faxes have no issues at this point. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
- investigating Apr 04, 2023, 05:38 PM UTC
Engineers remain engaged in investigating the issue. We will continue to update as the issue continues. Thank you for your patience.
- monitoring Apr 04, 2023, 06:42 PM UTC
A fix has been implemented, and we are monitoring as the fax notifications continue to process through.
- resolved Apr 04, 2023, 09:16 PM UTC
This incident has been resolved. vFax notifications and messages are being received as expected.