Nextiva incident

Nextiva Fax Bridge Sending and Receiving Issues

Nextiva experienced a major incident on July 27, 2023 affecting Nextiva vFAX, lasting 15h 41m. The incident has been resolved; the full update timeline is below.

Started: Jul 27, 2023, 12:56 AM UTC
Resolved: Jul 27, 2023, 04:38 PM UTC
Duration: 15h 41m
Detected by Pingoru: Jul 27, 2023, 12:56 AM UTC

Affected components

Nextiva vFAX

Update timeline

investigating Jul 27, 2023, 12:56 AM UTC

A subset of our customers utilizing fax bridges are experiencing issues with sending and receiving faxes. Our engineers are aware of this and are working to resolve it as soon as possible. Affected customers are encouraged to utilize the fax portal or email to send faxes. Thank you for your patience.
monitoring Jul 27, 2023, 03:05 PM UTC

A fix has been implemented and we are monitoring results. Users may need to reboot fax bridge devices to restore connectivity.
resolved Jul 27, 2023, 04:38 PM UTC

This incident has been resolved. Users may need to reboot fax bridge devices to restore connectivity.