Nextiva experienced a minor incident on August 24, 2023 affecting NextivaONE and NextOS Platform, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
NextivaONENextOS Platform
Update timeline
- investigating Aug 24, 2023, 04:05 PM UTC
A subset of Nextiva customers are currently experiencing issues with logging into their NextOS Platform and NextivaONE accounts. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
- identified Aug 24, 2023, 05:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 24, 2023, 05:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 24, 2023, 07:10 PM UTC
This Incident has been resolved.