Nextiva incident

NextivaONE and NextOS Admin

Critical Resolved View vendor source →

Nextiva experienced a critical incident on October 13, 2023 affecting NextivaONE and NextOS Platform, lasting 4h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2023, 09:02 PM UTC
Resolved
Oct 14, 2023, 01:05 AM UTC
Duration
4h 3m
Detected by Pingoru
Oct 13, 2023, 09:02 PM UTC

Affected components

NextivaONENextOS Platform

Update timeline

  1. investigating Oct 13, 2023, 09:02 PM UTC

    We are currently investigating an issue impacting the ability to use NextivaONE and NextOS Admin. Engineers are engaged and working toward a resolution.

  2. identified Oct 13, 2023, 09:17 PM UTC

    We have identified the issue and are in the process of resolution. We will continue to update through completion.

  3. identified Oct 13, 2023, 09:58 PM UTC

    At this time most functionality has been restored. Engineers continue working on the fix for this issue.

  4. identified Oct 13, 2023, 10:28 PM UTC

    We are continuing to work on the fix for this issue.

  5. monitoring Oct 13, 2023, 10:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 14, 2023, 01:05 AM UTC

    This incident has been resolved.