Nextiva experienced a major incident on October 18, 2023 affecting NextivaONE and NextOS Platform, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
NextivaONENextOS Platform
Update timeline
- identified Oct 18, 2023, 01:58 PM UTC
A subset of Nextiva customers are currently experiencing issues with logging into their NextOS Platform and NextivaONE accounts. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
- monitoring Oct 18, 2023, 02:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 18, 2023, 03:19 PM UTC
This incident has been resolved.