Nextiva experienced a major incident on October 20, 2023 affecting NextivaONE and NextOS Platform, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
NextivaONENextOS Platform
Update timeline
- investigating Oct 20, 2023, 02:46 PM UTC
A subset of Nextiva customers are currently experiencing issues when attempting to log into the NextOS Platform and NextivaONE. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience
- identified Oct 20, 2023, 03:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 20, 2023, 03:21 PM UTC
A fix has been implemented and we are monitoring the results. Users who are still experiencing issues may have to reload the application
- resolved Oct 20, 2023, 04:16 PM UTC
This incident has been resolved.