Nextiva experienced a major incident on November 8, 2023 affecting NextivaONE, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
NextivaONE
Update timeline
- investigating Nov 08, 2023, 04:53 PM UTC
A subset of Nextiva customers are currently experiencing issues while loading communication histories within NextivaONE. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
- identified Nov 08, 2023, 05:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 08, 2023, 05:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 08, 2023, 08:39 PM UTC
This incident has been resolved.