Nextiva experienced a major incident on November 10, 2023 affecting NextivaONE, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
NextivaONE
Update timeline
- identified Nov 10, 2023, 07:00 PM UTC
A subset of Nextiva customers are currently experiencing issues while loading communication histories within NextivaONE. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
- identified Nov 10, 2023, 07:15 PM UTC
A fix has been implemented and we are monitoring the results. At this time communication histories are loading as intended.
- monitoring Nov 10, 2023, 07:18 PM UTC
A fix has been implemented and we are monitoring the results. At this time communication histories are loading as intended.
- resolved Nov 10, 2023, 07:54 PM UTC
This incident has been resolved.