Nextiva incident
NextivaONE and NextOS Platform Login and Loading Issues
Nextiva experienced a major incident on November 15, 2023 affecting Nextiva CRM and NextivaONE and 1 more component, lasting 6h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 15, 2023, 07:53 PM UTC
Nextiva customers are currently experiencing issues while loading the NextOS Platform and/or NextivaONE. Additionally, some users are not able to successfully login with their known username and password. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
- investigating Nov 15, 2023, 08:22 PM UTC
We are continuing to investigate.
- investigating Nov 15, 2023, 08:32 PM UTC
We are continuing to investigate this issue.
- identified Nov 15, 2023, 09:00 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 15, 2023, 09:10 PM UTC
A subset of users experiencing registration issues have confirmed resolution. Engineers are engaged working through the remaining issues.
- identified Nov 15, 2023, 10:08 PM UTC
Engineers are continuing to work on the fix for this issue.
- identified Nov 15, 2023, 10:56 PM UTC
Engineers are continuing to work on the fix for this issue.
- identified Nov 15, 2023, 11:31 PM UTC
We are seeing improvement after recent changes and continue to work to fully resolve this issue.
- identified Nov 16, 2023, 12:07 AM UTC
We continue to see improvement for users and are working to fully resolve this issue.
- monitoring Nov 16, 2023, 12:56 AM UTC
Access and login to all applications have recovered and we are now monitoring the results of restoration efforts.
- resolved Nov 16, 2023, 02:10 AM UTC
This incident has been resolved.