Nextiva incident

NextivaONE Softphone Not Registering for Subset of Users

Minor Resolved View vendor source →

Nextiva experienced a minor incident on January 17, 2024 affecting Nextiva Registration, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2024, 05:53 PM UTC
Resolved
Jan 17, 2024, 07:24 PM UTC
Duration
1h 30m
Detected by Pingoru
Jan 17, 2024, 05:53 PM UTC

Affected components

Nextiva Registration

Update timeline

  1. investigating Jan 17, 2024, 05:53 PM UTC

    Some users are experiencing issues registering their NextivaONE Softphone. Engineers are engaged and investigating.

  2. monitoring Jan 17, 2024, 06:23 PM UTC

    The issue has been identified and a fix implemented. Users are advised to restart their session in order for registration to complete.

  3. resolved Jan 17, 2024, 07:24 PM UTC

    This incident has been resolved.