Nextiva experienced a major incident on February 6, 2024 affecting Nextiva SIP Trunking, lasting 6h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 06, 2024, 03:52 PM UTC
A subset of users are experiencing intermittent one-way audio on voice calls. Our engineers are aware of this and are working to resolve it as soon as possible. Thank you for your patience.
- investigating Feb 06, 2024, 04:55 PM UTC
Engineers are continuing to investigate.
- investigating Feb 06, 2024, 06:05 PM UTC
We are continuing to investigate the issue. We will provide further updates within the next hour or as new information is available.
- investigating Feb 06, 2024, 06:59 PM UTC
Engineers are continuing to investigate. We will provide further updates within the next hour or as new information is available.
- identified Feb 06, 2024, 07:44 PM UTC
The issue has been identified and a fix is being implemented. We will continue to update as new information is available.
- identified Feb 06, 2024, 08:59 PM UTC
We are monitoring the results of the implemented fix. We will continue to update through full resolution.
- monitoring Feb 06, 2024, 09:15 PM UTC
We are continuing to monitor the results. At this time users should no longer be experiencing intermittent one-way audio on voice calls.
- resolved Feb 06, 2024, 10:25 PM UTC
This incident has been resolved.