Nextiva experienced a major incident on March 8, 2024 affecting NextivaONE, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
NextivaONE
Update timeline
- investigating Mar 08, 2024, 08:35 PM UTC
We are currently investigating an issue where conversations are unable to be retrieved in NextivaONE. Inbound and Outbound calling is unaffected. Engineers are engaged and working toward resolution.
- monitoring Mar 08, 2024, 08:52 PM UTC
Conversations are loading as intended and we are no longer seeing issues within NextivaONE. We will briefly monitor this issue to ensure full resolution .
- resolved Mar 08, 2024, 09:11 PM UTC
This incident has been resolved.