Nextiva experienced a major incident on June 24, 2024 affecting Nextiva vFAX, lasting 5h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2024, 03:24 PM UTC
Nextiva vFAX customers are currently experiencing issues sending outbound faxes. Inbound fax is unimpacted at this time. Our engineers are aware of this and are working to resolve the issue as quickly as possible.
- investigating Jun 24, 2024, 04:05 PM UTC
Engineers remain engaged in investigating the issue. We will continue to update as the problem continues.
- identified Jun 24, 2024, 04:50 PM UTC
The issue has been identified, and engineers are working to remediate the problem.
- identified Jun 24, 2024, 05:54 PM UTC
The fix for this issue is still underway. We will continue to update as more information becomes available
- identified Jun 24, 2024, 07:11 PM UTC
Restoration efforts are still underway to restore outbound faxes. We appreciate your patience during this work while we ensure all other fax functionalities are unimpacted. We will continue to update through completion.
- monitoring Jun 24, 2024, 08:56 PM UTC
Remediation efforts have been completed, and outbound fax is flowing as intended. There may be a delay at this time while all outbound messages are processed. We will monitor for 30 minutes to ensure full resolution.
- resolved Jun 24, 2024, 09:24 PM UTC
This incident has been resolved