Nextiva experienced a major incident on August 6, 2024 affecting Nextiva vFAX, lasting 15h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Nextiva vFAX
Update timeline
- investigating Aug 06, 2024, 11:43 PM UTC
Nextiva vFAX customers are currently experiencing intermittent issues or delays with vFax notifications. Our engineers are aware of this and are working to resolve the issue as quickly as possible.
- identified Aug 07, 2024, 01:08 AM UTC
Engineers are implementing a fix for this issue. We will continue to update through completion.
- identified Aug 07, 2024, 05:32 AM UTC
Restoration efforts remain underway. We appreciate your patience during this time and will update you as new information becomes available.
- resolved Aug 07, 2024, 03:42 PM UTC
Restoration efforts through the night were successful, and vFax notifications are flowing now as intended. This incident has been resolved.