Nextiva experienced a major incident on August 15, 2024 affecting NextivaONE, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2024, 07:36 PM UTC
We are currently investigating a delay in NextivaONE's call history, which is additionally causing a delay in the events received into Analytics. We will continue to update through investigation.
- identified Aug 15, 2024, 09:25 PM UTC
The issue has been identified and teams are working toward resolution. We will continue to provide updates as more information is available.
- identified Aug 15, 2024, 11:11 PM UTC
The delay for call history is decreasing as remediation efforts remain underway. We will continue to update until these actions are complete and call history is reflected in real time.
- resolved Aug 15, 2024, 11:41 PM UTC
The delay in call history has been addressed, and users are receiving their details in real-time. This incident has been resolved.