Nextiva experienced a critical incident on September 18, 2024 affecting Nextiva vFAX, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 18, 2024, 06:34 AM UTC
We are currently experiencing an issue sending and receiving faxes. Engineers know the cause and are working to restore service as quickly as possible. Inbound faxes via email are queuing at this time and will be received upon restoration.
- identified Sep 18, 2024, 07:32 AM UTC
Restoration efforts are still underway. We will continue to update through the completion of these efforts. Inbound faxes via email are still being queued.
- identified Sep 18, 2024, 08:44 AM UTC
Engineers continue with restoration efforts and are making positive progress. We will update you as we complete these efforts. Inbound faxes via email are still being queued.
- resolved Sep 18, 2024, 09:47 AM UTC
Restoration efforts have been completed, and we are seeing successful fax sending and receiving. Faxes are accessible in portals as intended. This incident is resolved.