Nextiva experienced a minor incident on October 10, 2024 affecting Nextiva Contact Center, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2024, 03:33 PM UTC
Some users are experiencing errors when attempting to log into Nextiva Contact Center. Engineers are engaged and investigating.
- investigating Oct 10, 2024, 03:57 PM UTC
Engineers have identified a potential issue and instrumented an improvement to the system. Some users remain impacted and engineers continue to investigate further.
- monitoring Oct 10, 2024, 04:27 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Oct 10, 2024, 05:03 PM UTC
Some users are experiencing errors when attempting to log into Nextiva Contact Center. Engineers are engaged and investigating.
- monitoring Oct 10, 2024, 05:31 PM UTC
Users are able to log into Nextiva Contact Center. Engineers are monitoring to ensure no further impact.
- resolved Oct 10, 2024, 06:05 PM UTC
This incident has been resolved.