Nextiva incident

Nextiva Contact Center Transcriptions Intermittently Not Displaying

Minor Resolved View vendor source →

Nextiva experienced a minor incident on October 18, 2024 affecting Nextiva Contact Center, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2024, 03:26 PM UTC
Resolved
Oct 18, 2024, 06:08 PM UTC
Duration
2h 41m
Detected by Pingoru
Oct 18, 2024, 03:26 PM UTC

Affected components

Nextiva Contact Center

Update timeline

  1. investigating Oct 18, 2024, 03:26 PM UTC

    Some users are intermittently encountering an issue where transcriptions do not appear after calls. Engineers are engaged and investigating.

  2. monitoring Oct 18, 2024, 04:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 18, 2024, 06:08 PM UTC

    This incident has been resolved.