Nextiva experienced a critical incident on January 27, 2025 affecting Nextiva Contact Center and NextivaONE and 1 more component, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2025, 04:17 PM UTC
Some users are currently experiencing issues logging into the Nextiva Contact Center platform. Engineers are engaged and investigating.
- investigating Jan 27, 2025, 04:17 PM UTC
We are continuing to investigate this issue.
- investigating Jan 27, 2025, 04:23 PM UTC
Some users are experiencing issues logging into the NextOS and Nextiva Contact Center platforms. Engineers are engaged and investigating.
- investigating Jan 27, 2025, 04:30 PM UTC
Users are able to successfully log into the Nextiva Contact Center. Engineers are investigating reports of latency and login issues for NextOS Platform.
- investigating Jan 27, 2025, 04:58 PM UTC
Engineers continue investigating latency and login issues for the NextOS Platform. We will continue to update you as our teams are actively working to resolve the issue as quickly as possible.
- monitoring Jan 27, 2025, 05:29 PM UTC
Engineers have resolved the issue, and logins are working as intended through the Nextos Platform. We will continue to monitor this to ensure a complete resolution.
- resolved Jan 27, 2025, 05:58 PM UTC
This incident has been resolved.