Nextiva experienced a critical incident on May 13, 2025 affecting NextOS Platform, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
NextOS Platform
Update timeline
- investigating May 13, 2025, 02:58 PM UTC
A subset of users are experiencing an error when logging into the NextOS Portal. Engineers are engaged and investigating.
- investigating May 13, 2025, 03:31 PM UTC
Our engineering team continues to investigate. We are actively working to identify the root cause and will provide further updates as we learn more.
- monitoring May 13, 2025, 03:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2025, 04:05 PM UTC
This incident has been resolved.