Nexl incident

Loading / Performance issue on eu.nexl.cloud (360.nexl.io)

Major Resolved View vendor source →

Nexl experienced a major incident on May 11, 2023 affecting eu.nexl.cloud & 360.nexl.io, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2023, 12:28 AM UTC
Resolved
May 11, 2023, 03:39 AM UTC
Duration
3h 11m
Detected by Pingoru
May 11, 2023, 12:28 AM UTC

Affected components

eu.nexl.cloud & 360.nexl.io

Update timeline

  1. identified May 11, 2023, 12:28 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved May 11, 2023, 03:39 AM UTC

    The loading times are back to normal again. The performance issues were caused by scheduled background workers that kick off at around midnight UTC. Those workers have finished processing. Our team is working on a permanent solution as we speak which should be deployed before the next scheduled background job.