Nexl incident

Network issues on eu.nexl.cloud

Major Resolved View vendor source →

Nexl experienced a major incident on February 27, 2025 affecting eu.nexl.cloud & 360.nexl.io, lasting 4h 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2025, 09:38 PM UTC
Resolved
Feb 28, 2025, 02:32 AM UTC
Duration
4h 53m
Detected by Pingoru
Feb 27, 2025, 09:38 PM UTC

Affected components

eu.nexl.cloud & 360.nexl.io

Update timeline

  1. investigating Feb 27, 2025, 09:38 PM UTC

    Various hosts in AMS region have lost network connectivity. We are investigating this along with our upstream provider.

  2. identified Feb 27, 2025, 09:40 PM UTC

    The upstream provider has identified this issue to a broken switch, and are working to replace the switch. They expect connectivity to return in ~1 hour.

  3. resolved Feb 28, 2025, 02:32 AM UTC

    This incident has been resolved.