Nexl experienced a notice incident on February 14, 2022 affecting us.nexl.cloud, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
us.nexl.cloud
Update timeline
- investigating Feb 14, 2022, 05:57 PM UTC
Nexl is currently experiencing delays in syncing new interactions with contacts. Since yesterday 14th Feb, we have seen delays in syncing new interactions resulting in some users not seeing any new interactions in the last 20 hours. We are investigating the issue and will update you as soon as we have resolved the issue.
- investigating Feb 14, 2022, 07:00 PM UTC
We are continuing to investigate this issue.
- resolved Feb 14, 2022, 07:01 PM UTC
This issue has been resolved. All delays have been rectified and your contacts and engagement are up to date.