Nexl experienced a minor incident on March 30, 2022 affecting us.nexl.cloud, lasting 14h 25m. The incident has been resolved; the full update timeline is below.
Affected components
us.nexl.cloud
Update timeline
- investigating Mar 30, 2022, 09:38 PM UTC
Nexl is currently experiencing delays in syncing new interactions with contacts. Since yesterday 14th Feb, we have seen delays in syncing new interactions resulting in some users not seeing any new interactions in the last 20 hours. We are investigating the issue and will update you as soon as we have resolved the issue.
- identified Mar 31, 2022, 12:11 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 31, 2022, 05:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 31, 2022, 12:04 PM UTC
This incident has been resolved.