Nexl experienced a minor incident on April 27, 2022 affecting us.nexl.cloud, lasting 12h 53m. The incident has been resolved; the full update timeline is below.
Affected components
us.nexl.cloud
Update timeline
- investigating Apr 27, 2022, 11:15 AM UTC
Nexl is currently experiencing delays in syncing new interactions with contacts. We have seen delays in syncing new interactions resulting in some users not seeing any new interactions in the last day. We are investigating the issue and will update you as soon as we have resolved the issue.
- identified Apr 27, 2022, 11:52 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 27, 2022, 01:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 28, 2022, 12:08 AM UTC
This incident has been resolved.