Nexl incident

Automatic activity and contact capture is offline.

Major Resolved View vendor source →

Nexl experienced a major incident on May 19, 2022 affecting us.nexl.cloud, lasting 6h 24m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2022, 12:02 AM UTC
Resolved
May 19, 2022, 06:27 AM UTC
Duration
6h 24m
Detected by Pingoru
May 19, 2022, 12:02 AM UTC

Affected components

us.nexl.cloud

Update timeline

  1. identified May 19, 2022, 12:02 AM UTC

    We are currently experiencing issues with Office 365 tenant connections. We have temporarily lost access to all Office 365 tenants. This means that the automatic activity and contact tracking are not working and you will not see any new activities. This issue first occurred 14 hours ago. We are currently restoring the access to the Office 365 tenants. A fix will be deployed within the next 2 - 3 hours.

  2. identified May 19, 2022, 06:25 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 19, 2022, 06:27 AM UTC

    We have successfully restored access to all Office 365 tenants and the automatic capture of activities and contacts is online again. We are currently importing any missed activities which should be finished shortly.