Nexl experienced a minor incident on January 11, 2024 affecting us.nexl.cloud and au.nexl.cloud and 1 more component, lasting 7d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 11, 2024, 10:25 PM UTC
Nexl Applications is currently experiencing bursts of High load and having slow or no response from time to time. We are actively investigating the root cause and should have this resolved soon.
- investigating Jan 11, 2024, 11:26 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 12, 2024, 09:56 PM UTC
The issue is related to our DNS and CDN provider (Cloudflare). We have logged a ticket with them. We do not see any errors currently and keep monitoring the situation.
- monitoring Jan 15, 2024, 12:33 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 16, 2024, 07:20 AM UTC
We still actively monitoring and noting a few more cases on slow performance. We are putting a few more measures in place to improve it.
- resolved Jan 18, 2024, 11:53 PM UTC
This incident has been resolved.