Nexl experienced a major incident on March 4, 2024 affecting us.nexl.cloud and eu.nexl.cloud & 360.nexl.io, lasting 9h 31m. The incident has been resolved; the full update timeline is below.
Affected components
us.nexl.cloudeu.nexl.cloud & 360.nexl.io
Update timeline
- identified Mar 04, 2024, 10:31 AM UTC
We have identified the cause of the database performance issue and in the process of fixing and hoping to have the service fully up within the next hour.
- monitoring Mar 04, 2024, 11:59 AM UTC
I fix has been deployed and we are busy monitoring the system
- resolved Mar 04, 2024, 08:03 PM UTC
This has been resolved. No incidents have been reported in the past 8 hours.